Mobilrep

The Client

On-demand device repair at your door.

Mobilrep repairs iPhone, iPad, Samsung, and Huawei devices at the customer’s address—often in under 20 minutes. The team prides itself on high-quality, approved parts and service that fits people’s lives. To grow, they needed a site that made booking effortless and showcased every device and repair clearly.

the challenges

Excellent technicians, but a booking flow that lost repairs.

Despite strong word of mouth, too many visitors abandoned the booking. Customers couldn’t quickly find their exact device or repair type, price clarity was inconsistent, and CTAs competed on mobile. The step order forced users to think before they could act, and form friction (unnecessary fields, no instant timeslots) caused drop-offs. Speed issues on mobile amplified the problem, and limited event tracking made it hard to see where the funnel leaked. Result: fewer repair bookings than demand should have produced.

Our Approach

Make device selection instant - and booking truly effortless.

We rebuilt the journey around a device-first selector: brand → model → repair in three taps, with live pricing and available time windows. A one-minute, mobile-first form, sticky “Book Now” and click-to-call, plus postcode validation removed friction. We surfaced trust drivers (warranty, certified parts, reviews, “we come to you”) across every step. Performance tuning (image pipelines, script trimming, Core Web Vitals) made pages feel instant. Local SEO and structured data improved findability for “[device] repair near me,” while full event tracking exposed drop-offs so we could iterate fast.

the results

More bookings from a faster, clearer site.

The streamlined, device-first flow turned consideration into action. Customers now find their model in seconds, see transparent pricing, pick a time, and confirm without friction-especially on mobile. Faster pages boosted confidence, while prominent trust signals and simple CTAs increased form completion and calls. With clean analytics, the team prioritises what moves the needle and keeps calendars full without sacrificing service quality.